CANCELLATION & REFUND POLICY

The order can be canceled in the following cases.  

 

  • If your online order has been completed but the product has not yet been shipped, you can within 3 days call 26220 100518\ 693 460 1273 and one of our associates will take care of canceling your order. 
  • After receiving the product, call us at 26220 10058\ 693 460173 or contact us through the contact form you will find on our side explaining the reason you wish to cancel the order. Soon one of our associates will serve you immediately and inform you about all your options. 
  • The products and their packaging must be in perfect condition, with all the tags or cartons included. Damaged or used products and products with damaged packaging will be returned to the customer. 
  • Products that have been used or washed are not returned.  
  • We inform you that the company bears no responsibility for any damages or wear of the products after their use and is under no circumstances required to replace them.  
  • Product returns are only made after consultation with our store (either via e-mail info@the4kinsbaby.com or by phone). The return must be accompanied by the retail receipt or invoice.  

 

 

RETURN PROCEDURE  

– Contact us to clarify its details
return.  

– Package the product to protect it during shipping and include the retail receipt or invoice in the package.  

– The return costs are charged by the company only in case of our mistake or defective product.
In any other case, the costs are borne by the customer.  

Changes to items in a sale or offer are not made after the end of sales and offers.  

After receiving and checking the product, you will be invited by us to choose one of the following options:  

a) Changing the product  

b) Refund.  

If payment has been made by debit/credit card, the money will be refunded in the same way.  

If payment has been made by bank transfer, the money will be returned to the bank account you indicate to us. In the event of a return to a bank account other than Viva wallet and Piraeus Bank, the bank charges are borne by the customer.  

Each Return is made to:  

The4kins baby brand  

Theofania Kyriakopoulou  

G. Papandreou & Filikis. Etetirias 65, 27200  

26220 100518